About Carey Group
Carey Group is proud to be the largest independently owned and fully integrated accounting and financial services firm in North Queensland. Since our beginnings in Ingham in 1951, we’ve grown into a multi-disciplinary firm with over 90 professional staff across five strategic locations: Townsville, Ingham, Cairns, Tablelands and Brisbane.
We are known for delivering high-quality accounting, tax, audit and financial planning services, while building lasting relationships with our clients and communities. At Carey Group, we combine traditional values with innovative solutions to create enduring prosperity for our region.
About the Role
We’re currently seeking a Receptionist / Client Services Officer with a strong focus on front‑of‑house and client contact to join our Malanda office.
This role is primarily reception based and is suited to someone who thrives in a professional environment, enjoys being the first point of contact, and can manage competing priorities with accuracy, efficiency and confidence.
You will play a key role in ensuring a positive client experience while supporting the wider team through high‑quality administrative support that requires exceptional attention to detail, time management, and the ability to accurately interpret and follow processes and instructions.
At Carey Group, we’re committed to creating a workplace where our people thrive and are supported to grow their careers.
Key Responsibilities
In this role, you will:
* Act as the first point of contact, welcoming clients and visitors in a professional and courteous manner.
* Manage a front desk, including incoming calls, emails, client enquiries and appointments.
* Accurately direct enquiries to the appropriate team members, ensuring timely and professional responses.
* Maintain attention to detail when handling client information, documentation, and data entry.
* Support day‑to‑day office operations, including scheduling, record management and workflow coordination.
* Provide administrative support to all areas of the business with client management including onboarding, offboarding & data integrity.
* Ensure all tasks are completed within required timeframes, balancing multiple priorities throughout the day.
* Uphold confidentiality, privacy and compliance standards at all times.
About You
To be successful in this role, you will bring:
* Previous experience in an administration or accounts role.
* Strong proficiency in Microsoft Office (Word, Excel and Outlook).
* Experience using accounting software such as Xero XPM and the ATO Portal (desirable).
* Exceptional attention to detail and accuracy, particularly when managing client records and documentation.
* Strong time management skills, with the ability to prioritise tasks in a fast‑paced reception environment.
* High‑level written and verbal comprehension, enabling you to follow instructions, interpret procedures, and handle client requests correctly the first time.
* Professional communication skills and a calm, confident phone manner.
* A strong commitment to customer service, confidentiality and professionalism.
What We Offer
At Carey Group, you can expect:
* Smart technology and streamlined systems that let you focus on adding real value.
* Ongoing mentoring and professional development.
* Flexible work arrangements to support work–life balance.
* Wellbeing perks, including corporate health memberships and wellness initiatives.
A supportive, collaborative team environment with genuine career pathways
How to Apply
Are you ready to embark on a journey with us?
Apply via our applicant portal:
https://www.enablehr.com.au/app/portals/applicant/apply?aid=34971433-2480-43b0-97e6-f6313104fd9a
For a confidential discussion about this role or our open vacancies, please contact our People and Culture team: on 07 •••• •900 or via peo•••••••••••••@careygroup.com.au
Carey Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.