Join Northeast Auto Group as our Service Manager and play a key role in leading our service department to success. This is an exciting opportunity to lead a dedicated team within a well-established automotive business.
About The Role
We're looking for a dynamic and customer-focused Automotive Service Manager to lead our Service Department and drive customer satisfaction to the highest level. Northeast Auto Group is located in Burton, SA.
What You'll Do
* Lead the daily operations of the service department, ensuring effective scheduling and booking mix.
* Oversee and continuously improve the customer journey, from booking through to service completion.
* Support Service Advisors with enquiries, bookings, complaints, and customer communication.
* Build and maintain strong relationships with OEMs and franchise support teams.
* Mentor, coach, and develop service staff to achieve peak performance.
* Collaborate with the leadership team to uphold dealership standards and achieve results.
* Monday - Friday 8am - 5pm – Every 2nd Saturday required 7am-11am
What You'll Bring
* Passionate for the automotive industry.
* Experience in Automotive Service Management is highly desirable.
* A genuine commitment to delivering exceptional customer service.
* A customer-focused, positive attitude.
* A valid driver's licence.
* Proven leadership experience with a track record of motivating and managing teams.
* Strong organisational and administrative skills to keep operations running smoothly.
* Excellent communication skills – both written and verbal.
* Familiarity with AUTOit – Units will be highly regarded.
What We Offer
* A competitive pay structure, a generous incentive scheme and fully maintained company vehicle.
* Career growth and professional development within a supportive team.
* A family-owned organisation that values safety, collaboration, and inclusivity.
Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds. We are committed to creating an inclusive work environment for all employees.
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