Client Services Officer - Veterinary Receptionist
Brisbane Veterinary Specialist CentreAlbany Creek,QLD Part time RR-10203
Veterinary Receptionist – Specialist Hospital (Part-Time)
We are looking for a professional, compassionate, and organised Veterinary Receptionist to join our specialist veterinary hospital team. This is a fantastic opportunity to become part of a collaborative, high-performing environment delivering advanced care across multiple specialist disciplines.
Our hospital is a busy, referral-based setting where every interaction matters. Clients are often navigating stressful and emotional circumstances, and your role as the first point of contact is vital in providing reassurance, clarity, and exceptional service from the moment they arrive or make contact.
About the Role
This is a varied and fast-paced front-of-house position where no two days are the same. You'll play a key role in coordinating client communications, managing specialist appointments, and supporting our clinical teams to ensure a smooth and seamless hospital experience for patients and their families.
Key Responsibilities
Provide a warm, welcoming, and empathetic experience for all clients and referring veterinarians
Manage a high volume of incoming calls and coordinate appointments across multiple specialist departments
Oversee patient admissions, discharges, and ongoing client communication with accuracy and care
Work closely with veterinarians, nurses, and internal teams to support efficient workflow
Process financial transactions, invoicing, and general administrative duties with precision
Maintain strict confidentiality and uphold a high standard of professionalism at all times
About You
Previous experience in reception, administration, or customer service (veterinary or medical experience highly regarded)
Strong communication skills and confidence in handling sensitive or emotional conversations
Highly organised, with the ability to multitask and prioritise in a busy environment
A genuine team player who enjoys working collaboratively
Exceptional attention to detail and pride in delivering quality work
A sincere passion for animal care and supporting clients through their pet's journey
Apply Now
If you're someone who thrives in a fast-paced clinical environment and takes pride in delivering calm, professional, and compassionate service, we'd love to hear from you.
To apply, please submit your resume online.
Level 2, Building A, The Park Estate, 5 Talavera Road, Macquarie Park, NSW 2113
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