Data Centre Operations designs, installs and maintains the world's largest computing infrastructure. We are looking for skilled Data Centre Technicians with a passion for technology to help us expand to the next level.
About Us
Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost‐effective manner.
Mid‐2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and capacity, we continue to expand our data centres in every region. Our content delivery service, Front, has expanded its data centre presence by over 50% worldwide in the last 12 months and is expected to continue increasing. This requires talented people to build and manage.
Opportunity: Data Centre Technician
This role is a unique opportunity to work in some of the most advanced data centres in the world. Amazon data centres are large‐scale high‐density centres where you will be working on changing the face of technology in the region.
A Data Centre Technician may be the primary point of contact for both internal customers (Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Vendors, Contractors, Service Providers).
Key Responsibilities
* Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently.
* Escalation point and technical troubleshooter for all systems and problems.
* Deep dive into server issues.
* Remediate physical layer outages, both systems and network.
* Remediate or recover physical power issues on racks.
* Participate in data centre power and cooling events.
* Meet 24x7 on‐call requirements and respond during shift rotations.
* Install and configure racks of hosts in line with internal SLAs.
* Triage and resolve trouble tickets for all devices in your region.
* Serve as data centre point of contact for all high‐severity issues.
* Physically replace server and network device parts.
* Ensure correct rotation of parts and spares.
* Help define metrics to increase customer uptime.
* Enforce Amazon's security best practices.
* Interact with third‐party vendors and contractors.
* Contribute ideas to improve operational efficiency.
Project Management
* Participate in and deliver on a number of high‐impact small to mid‐scale projects.
* Participate in team meetings for metric analysis and project status updates.
* Help build the world's largest cloud infrastructure.
Mentoring
* Share knowledge and help educate less technical staff on best practices related to service owner issues.
Hiring
* Contribute towards building a great team by getting involved in the Amazon hiring process and candidate interviews.
Basic Qualifications
* 1+ years of computer networking experience.
* 1+ years of Linux operating system experience.
* Bachelor's degree in Information Technology, Computer Science, or a related field.
* Ability to lift and rack equipment up to 40 pounds.
* Experience with computer hardware troubleshooting and repair.
Preferred Qualifications
* Experience working in cramped spaces or elevated locations while adhering to health and safety guidelines.
* Effective customer‐facing problem resolution skills under pressure.
* Experience managing work and priorities through a ticketing system.
* Experience with cabling infrastructure best practices and methodologies.
* Experience working in a data centre environment (racking, stacking gear, cable management, hot/cold aisle containment).
Equal Opportunity Employer
Amazon is an equal‐opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information.
Acknowledgement of Country
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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