Medical Receptionist (Patient Services Officer)
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? GenesisCare has an exciting opportunity for an experienced Medical Receptionist (Patient Services Officer) to join our Oncology clinic located in Footscray within the Western Private Hospital.
Employment Details
On offer is a part‐time position working 3 days a week – Monday, Wednesday and Friday on a 12‐month max term contract.
Responsibilities
* Work efficiently in a fast‐paced administrative role where customer focus remains the top priority.
* Act as the first point of contact to patients and provide excellent customer service both face‐to‐face and over the phone.
* Adapt to and manage an environment where there is ongoing change and competing priorities.
* Book and confirm patients for appointments and consultations.
* Billing and receipting at time of appointment.
* Accurately process relevant paperwork including data entry.
* Ensure the smooth running of the clinic.
* Continuously liaise with the team to ensure efficient processes.
* Manage patient records and filing of patient notes.
Qualifications
* Demonstrated ability to provide excellent patient care and customer service.
* Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
* Proven experience to work successfully both independently and in a team environment.
* Exceptional phone manner and ability to handle a high volume of patient inquiries.
* High attention to detail and excellent organisational skills.
Benefits
* Qantas membership discount
* Gym membership discount
* Bupa discount
* Fitness Passport enabling unlimited access and value across extensive choice of fitness facilities.
* Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.
* The opportunity to work for one of the most influential healthcare providers.
* All employees and their family members have access to free confidential support that is completely external to GenesisCare, including financial, nutritional and wellbeing coaching, legal advice & counselling.
GenesisCare is committed to managing the risk of transmission of specified vaccine‐preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
GenesisCare is an Equal Opportunity Employer. People centricity is at the heart of what we do, whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build a culture of care that is patient focused and performance driven.
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