EUC & Site Support
* Provide first-level onsite EUC support extending Global Helpdesk services.
* Register, classify, and resolve incidents as part of first-level onsite support.
* Support new employee orientation and scheduled corporate events.
* Provide dispatch support to in-scope locations where no onsite presence exists.
* Provide smart-hands support for site services such as server reboots, network equipment tasks, cabling, and port shutdowns under remote supervision.
* Troubleshoot basic network connectivity issues and escalates to Microsoft Tier-2 teams when required.
* Verify network printer connectivity and perform Tier-1 troubleshooting for corporate printers (as per regional scope).
Conference Room & AV Support
* Provide onsite assistance for conference room and meeting room issues escalated from the Global Helpdesk that cannot be resolved remotely.
* Troubleshoot and resolve AV and meeting room technology issues in focus rooms, multi-purpose rooms (MPRs), boardrooms, and customer-facing conference rooms.
* Work closely with higher support tiers, third‐party AV integrators, and equipment manufacturers to resolve complex AV issues.
* Ensure proper setup, configuration, and functionality of AV equipment and video conferencing systems.
* Deliver backup solutions during device failures (e.g., backup projectors, bypassing failed devices).
* Provide end‐to‐end event and meeting support, including setup, meet‐and‐greet, and teardown.
Skills & Requirements
* Strong knowledge of AV systems, meeting room technologies, and video conferencing solutions.
* Experience supporting Microsoft collaboration tools and meeting room environments.
* Basic networking knowledge (LAN, cabling, connectivity troubleshooting).
* Exposure to EUC support, device management, and onsite IT operations.
* Ability to support non‐Windows and non‐Microsoft devices for basic connectivity and troubleshooting.
* Excellent customer service, communication, and documentation skill.
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