Rental Service Officer Job Description:
Seeking Sales and Customer Service Professional
We are currently seeking a sales motivated and customer-oriented individual to join our team on a full-time basis.
About the Role:
* Greet customers and assist them in renting vehicles based on their preferences and needs.
* Process rental agreements accurately and efficiently.
* Address customer inquiries and concerns promptly and professionally.
* Inspect vehicles before and after rental periods, noting any damages.
* Achieve or exceed sales targets.
Key Responsibilities:
* Maintain knowledge of current promotions, services, and products to assist with sales efforts.
* Build strong customer relationships to encourage repeat business and referrals.
* Detailing and cleaning vehicles to business quality standards.
* Refuel and transport vehicles.
Requirements:
* Previous experience in sales, customer service, or retail is required.
* Car rental experience is highly desirable.
* Strong communication skills and ability to interact with customers.
* Computer literacy skills required.
* Ability to work efficiently in a fast-paced environment.
Benefits:
* A competitive hourly rate + shift loadings + generous incentive scheme.
* Ongoing training and development opportunities.
* Access to same-day pay via financial wellbeing provider.
* Employee Referral Program - earn when you successfully refer a candidate.
About Us:
We are a global mobility player with 75 years of mobility services expertise and a leading position in Europe. Our brands address differentiated needs, use cases, and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car - one of the main players in the US car rental market. Customers' satisfaction is at the heart of our ambition and that of our employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.