Job Purpose
Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.
Core Responsibilities
* Establish strong panel member relationships.
* Communicate in simple and clear terminology.
* Ensure punctuality when attending appointments.
* Display a high level of presentation and professionalism.
* Ensure accuracy and quality of information.
* Collect all pertinent householder information while in the home.
* Send all information collected within required timeframes.
Additional Responsibilities
* Execute standard operating procedures to ensure panel quality, security and privacy is maintained.
* Manage assigned assets to maintain panel households and quality (metering equipment, laptop, company vehicle, mobile phone, etc.).
* Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
* Maintain WH&S awareness in the field.
* Work independently for extended periods of time.
* Efficiently organise workflow.
* Work outside of core business hours when required.
* Maintain awareness of Nielsen Data Classification Guidelines.
* Work within the framework of Nielsen TAM ISO Management.
Position Requirements / Competencies
* Strong verbal and outstanding interpersonal communication skills.
* Exceptional customer service / relationship‐building skills and results orientation.
* Proficient computer hardware and software knowledge skills.
* General knowledge of audio‐visual equipment.
* Ability to operate effectively with high energy and flexibility in a quality, fast‐paced, constantly evolving environment.
* Ability to work remotely, individually, and in a team environment.
* Result oriented with aptitude for continuous process improvements.
* Current driver's licence.
* Awareness of information security and privacy principles.
Qualifications Skills (conceptual, interpersonal)
* Logical reasoning: follow correct processes and procedures to achieve job outcomes and solve problems.
* Judgment: make independent decisions regarding technical suitability of householders for installation and repair.
* Organising skills: manage administration duties and stock control; organise workflow.
* Empathising: show sensitivity to and understanding of householders' needs and concerns, respond appropriately.
* Influencing: convey importance of householders' contribution to the television rating process.
* Speaking and verbal expression: communicate and educate householders how to correctly use the system, allowing participation.
* Personal attributes:
* Initiative: work independently to achieve outcomes and proactively address problems.
* Honesty and integrity: demonstrate high professionalism and adhere to Nielsen Television Audience Measurement Code of Conduct, values and principles in all interactions.
* Flexibility: adapt to changing priorities and respond accordingly to achieve outcomes.
* Results orientation: continually strive to exceed departmental KPIs.
* Collaborative: build good relationships with all team members and other Nielsen staff to achieve organisational goals.
* Service orientation: display high customer service and provide assistance to team members when required.
Manual Handling
* Lifting/shifting TVs and devices.
* Shifting TV cabinets and associated audio device furniture.
* Bending or stretching behind TVs and furniture.
* Lifting boxes of TV ratings equipment.
Driving
* Driving is an expectation of the role.
* All employees should adhere to safety recommendations detailed in the Field WH&S procedure.
* Extended driving periods in excess of 4 hours.
Nielsen Information Security
For the purpose of information security, a user is any employee, contractor, or third‐party agent authorised to access Nielsen TAM data.
User Responsibilities
* Adhere to policies, guidelines and procedures pertaining to the protection of Nielsen data.
* Consult Nielsen security policies, guidelines and procedures on the Nielsen intranet website.
* Report actual or suspected vulnerabilities in the confidentiality, integrity or availability of Nielsen data to a manager or Nielsen Security.
* Report any situation that might risk security to the local manager.
* Initiate the Nielsen Security Incident Reporting procedure.
* Report actual or suspected incidents in confidentiality, integrity or availability of Nielsen data to a manager or Nielsen Security.
* Reporting a security incident goes hand in hand with reporting vulnerabilities.
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