Customer Service Officer (Communities)
Before you get started, a quick heads‐up: Applicants who are successfully contacted will be completing a short Vervoe skills assessment. It's designed to give you a chance to show your strengths in action – not just on paper. Once you have been reached out, the link lands in your inbox straight away, so keep an eye out.
About The Role
You'll be the first point of contact for our customers – the voice that reassures, guides and gets things moving. From booking appointments to resolving queries and navigating tricky moments, you'll help ensure every interaction ends on a positive note. You'll work across multiple sites, using telephony and CRM systems with confidence and care.
What We're Looking For
* Customer de‐escalation experience – steady the ship when conversations get tough.
* CRM confidence – comfortable jumping between systems.
* Fast‐paced background – call centres or busy retail floors are familiar territory.
* KPI experience – understand targets and enjoy meeting them.
* Strong people skills – bring empathy and professionalism to every interaction.
* Problem‐solving ability – think clearly and act quickly.
* Team mindset – collaborate well across multi‐site teams.
* Attention to detail – keep things accurate and organised.
And if your background is in retail, hospitality or customer service? Fantastic. Your people skills, resilience and ability to think on your feet are exactly what we value – we strongly encourage you to apply.
What You'll Be Doing
* Understanding customer needs and scheduling appointments with care.
* Processing information accurately – keep everything consistent and reliable.
* Learning quickly – new systems and processes don't throw you off.
* Meeting objectives – take action and aim high.
* Staying composed under pressure – even on the busiest days.
* Adapting to change – stay steady as things evolve.
* Upholding our values – professional, respectful and aligned with our culture.
Benefits You'll Enjoy
* Genuine work‐life balance (no weekends)
* Option to purchase additional leave
* Discounted health insurance
* Car leasing packages
* Paid parental leave
* Service recognition
* Opportunities to explore different APM Group Human Services brands and grow your career
Equal Opportunity & Disability
We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.
At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.
Pre‐Employment Checks
This role requires standard pre-employment checks, including an NDIS Worker Screening Check and a National Police Check.
Application Process
Applications will be reviewed as they are received. If you're ready to make a meaningful impact and build a career you're proud of, we'd love to hear from you. Submit your application today and complete your Vervoe assessment as soon as it lands in your inbox – candidates who complete it promptly will be prioritised for interview.
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