Part-Time Night Receptionist
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Job Overview:
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We are seeking a highly skilled and customer-focused Part-Time Night Receptionist to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations during overnight shifts.
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Responsibilities:
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* Process payments accurately and efficiently, including room charges, debit, and credit transactions in accordance with established procedures.
* Check guests in and out, manage wake-up call requests, and respond to phone queries from overnight guests.
* Run night audit property management systems or manual equivalents, ensuring accuracy and timeliness.
* Perform other duties such as concierge services, special guest requests, and use safety equipment as directed.
* Collaborate with management to implement workplace health, safety, and wellbeing initiatives.
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Requirements:
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* Strong accounting and mathematical skills for accurate auditing and payment processing.
* Computer literacy, including familiarity with PMS software.
* Excellent verbal communication and listening skills for effective guest interactions.
* Customer service experience.
* Knowledge of hotel operations, offers, and local area.
* Strong interpersonal and communication skills, with the ability to manage multiple tasks and deadlines.
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Benefits:
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* Paid Birthday Leave.
* Hotel Perks like accommodation and Food & Beverage discounts.
* Enhanced parental leave.
* Proactive health days and flexible work options.
* Lifelong development program supporting your career journey.
* IHG Career Milestone celebrations.
* Transfer of entitlements as you grow with IHG.
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About Us:
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We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We provide equal employment opportunities and promote a culture of trust, support, and acceptance.
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Seniority Level:
* Entry level
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Employment Type:
* Part-time
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Job Function:
* Other
* Industries:
o Hospitality
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