Alphacrucis University College is Australia's largest Christian higher education provider, offering degrees in education, business, counselling, ministry, theology and more. We exist to equip Christian leaders to make a positive impact in the world.
About the Role
You will lead and coach a small team of Future Student Advisors (plus support staff) who engage prospective students via phone, video calls, emails and digital channels. Your mission:
* Improve conversion rates
* Strengthen pipeline management and CRM performance
* Align marketing, recruitment and faculty stakeholders
* Build a motivated, accountable, high-performance culture
This role combines Sales & Recruitment Leadership + Process Improvement & Optimisation.
Responsibilities
* Lead and coach a B2C sales/recruitment team selling remotely
* Run weekly performance reviews and skills development sessions
* Drive accountability around conversion KPIsImprove engagement, objection handling and closing capability
* Own the full lead-to-enrolment funnel
* Align with marketing on lead quality and nurture strategy
Cross-Functional Influence
* Work closely with Marketing, Faculty, and Campus leaders to improve the student journey and experience
* Input into course development and delivery to align with changing customer and competitive landscape
* Represent the organisation at events and industry engagements
Qualifications
* Demonstrated B2C sales leadership experience
* Experience leading a remote, phone-based, or call-centre style team
* Proven track record hitting team-based revenue or conversion targets
* Strong CRM and pipeline management capability
* Comfortable working with data, KPIs and performance metrics
* Alignment with Christian values and a faith-based organisational context
Required Skills
* Recruitment Manager
* Admissions Manager
* Business Development Manager
* Call Centre Manager
* Growth Manager
Preferred Skills
* Led a high-volume phone-based B2C sales team
* Improved conversion through coaching and process redesign
* Enjoyed building people, not just pipelines
* Wanted their work to contribute to something meaningful
Pay range and compensation package
This role may suit you if you are a:
* Recruitment Manager
* Admissions Manager
* Business Development Manager
* Call Centre Manager
* Growth Manager
Equal Opportunity Statement
If you're ready to combine strong commercial leadership with genuine purpose, we'd love to hear from you. Apply via LinkedIn or contact us for a confidential discussion.
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