Job Title:
Front of House Supervisor
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About the Role:
We are seeking a highly skilled and experienced Front of House Supervisor to join our team. The successful candidate will be responsible for supervising and supporting the Visitor Experience team to deliver efficient and professional services.
The ideal candidate will have proven experience in leading event delivery, including visitor experience staff supervision, in a performing arts/live entertainment and/or festivals context.
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Responsibilities:
* Supervise and support the Visitor Experience team to deliver exceptional customer service.
* Manage customer feedback, complaints and incident reports with a proactive and solutions-focused approach.
* Prepare nightly performance reports and complete accurate end-of-shift reconciliations.
* Collaborate with production staff to ensure timely delivery of performance requirements.
* Make show call announcements via PA system and coordinate patron flow and crowd movement.
* Respond to customer enquiries made via phone, online and in person with an enthusiastic and professional manner.
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Requirements:
* Qualifications and experience as listed above.
* Proven experience in leading event delivery, including visitor experience staff supervision, in a performing arts/live entertainment and/or festivals context.
* Demonstrated ability to champion, model and promote corporate values.
* Extensive customer service experience including conflict resolution at a senior level.
* An ability to use initiative and work collaboratively with a diverse client, customer, team and stakeholders.
* Demonstrated experience leading emergency management procedures including the responsibility of Chief Warden in a performing arts/live entertainment and/or festivals context.
* Competent in relevant systems including POS, Venue Management Systems, Rostering, Excel, EFTPOS, and ticketing platforms.
* Ability to meet moderate to heavy physical demands of role whilst observing OH&S requirements.
* A satisfactory Working with Children Check.
* A satisfactory National Police Check.
* First Aid Certificate Level 1 or Level 2 or willing to obtain.
* Responsible Service of Alcohol (RSA).
* Availability to work flexible hours, which may include early mornings, evenings, weekends and public holidays.
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Benefits:
* Learning and development programs.
* Flexible work policies.
* Employee benefits program.
* MyWellbeing initiatives.
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How to Apply:
Please submit your application, including a cover letter and current resume, addressing the key selection criteria.