Job Title: Assistant Centre Manager
Job Summary:
The role of the Assistant Centre Manager is to ensure the smooth operation of the facility in accordance with operational practices, contractual requirements, quality systems, legislative regulations and industry guidelines.
Key Responsibilities:
* Ensure that the team of site staff are operating effectively to deliver a safe, patron friendly site always open for use.
* Management of sales, retention, guest experience, customer service and health and fitness.
* Ensure that patron feedback is acted on and, over time, reduce any negative perception communicated by patrons regarding site operations.
* Ensure that the physical appearance of the site is faultless and ensure that the site is maintained to high safety standards. Aim for a model site with zero injuries.
* Adhering to the OH&S processes and management systems provided by Belgravia and legislative regulatory standards.
* Assist and support the Centre Manager in the growth of the membership base at the centre by generating leads whilst ensuring to provide professional service to both existing and prospective members.
Requirements:
* Management experience.
* Financial management experience, particularly around sales, growth & retention of memberships.
* Experience in member sales and retention, and understanding a centre's operation.
* HR management experience.
* Working with Children (or equivalent).
* National Police Check.
* Current First Aid Certificate (Level 2).
* Current CPR Certificate.
Desirable:
* Three plus years' experience in assisting/managing and operating a facility in the leisure or other comparable service related industry.
* Aquatics industry experience.
We are an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. We value diversity and encourage people from different backgrounds to apply. If you like the sound of us, then we would love to hear from you.