As a Guest Service Agent at Mercure Brisbane Spring Hill, you will provide a warm and welcoming experience for our guests. Reporting to the Rooms Division Manager, your key responsibilities include but are not limited to:
Responsibilities
* Deliver exceptional guest service, including personalised greetings, efficient check-in/out processes, and handling queries and requests promptly.
* Manage guest accounts, process payments, and maintain accurate records of guest preferences and special requirements.
* Ensure the Front Office is well‐stocked and operate in compliance with hotel policies, procedures, and service standards.
* Coordinate with housekeeping and other departments to fulfil guest needs and special requests.
* Assist with concierge duties, providing local information and recommendations.
* Participate in regular training to enhance guest service skills and contribute to administrative tasks as required.
Qualifications
* Relevant hospitality experience, preferably in hotels, with knowledge of Opera/Opera Cloud and MS Office Suite
* Excellent organisational and communication skills with a strong customer service focus
* Ability to work well under pressure in a fast‐paced environment
* Flexible availability to work a rotating roster, including weekends and public holidays
* Highly responsible and reliable with problem‐solving skills
Benefits
* Learn your Way – Access to our Accor Academy so you can learn while you earn!
* Work Your Way – Flexibility to ensure a work life balance!
* Incredible Accor Heartist Benefits – including discounted Food & Beverage + Accommodation worldwide
* Accor's refer‐a‐friend bonus
* Accor's Parental Leave Scheme
* Access to our Employee Assistance Program
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