Store Leader - Full Time
Travelex is the world's largest foreign exchange company, founded in 1976 with over 1,100 stores worldwide. We are passionate about retail and travel and pride ourselves on providing the best customer service in the industry as we support our customer's travel journey.
We are looking for self‐motivated, friendly retail experts seeking a new challenge to lead our Retail Team. As the face of Travelex, you will promote our travel money products and drive profitability in line with our standards, philosophy, and operational systems. You will be responsible for the overall performance of the assigned store, reporting to the area manager.
Key Accountabilities
* Grow sales and profitability of the store, including online/ATM sales.
* Increase customer retention and market share.
* Collect feedback and reviews digitally (Google, Facebook, Instagram).
* Identify, report, and resolve risks to a safe, secure and compliant working environment.
* Achieve individual and store sales goals and deadlines on a daily basis.
* Lead by example in behaviour, attitude, and sales performance.
* Provide and engage internal support with ongoing training and in‐store development.
* Drive best practice, including performance management.
* Conduct monthly one‐on‐one and store‐wide sales meetings to ensure effective action plans.
* Build and manage relationships across all levels, internally and externally.
* Communicate, track, and drive incentives.
Your Experience
* Self‐aware, open‐minded, and with a high degree of personal and professional integrity.
* Positive, can‐do attitude, with the drive to win.
* Ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, and stakeholders.
* Ability to analyse issues and resolve them in a timely manner.
* Ability to prioritise, working on multiple tasks simultaneously, meeting required deadlines and quality standards.
What We Offer
* Development opportunities that help you thrive and advance your career.
* Comprehensive training conducted by specialised trainers.
* A positive, team‐oriented workplace culture that values work‐life balance and is inclusive and supportive.
* Benefits such as paid parental leave, health and well‐being programmes, a social club, and more.
* Partnered with Flare Benefits for additional perks.
Retail Employer of the Year 2025 Finalist Equal Employment Opportunity Statement
Travelex is committed to providing equal employment opportunity to all candidates regardless of race, colour, sex, age, religion, sexual orientation, marital/family status, pregnancy, political opinion, union affiliation, national/ethnic origin, ancestry/culture, socio-economic background and/or disability.
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