CJD's Port Hedland Branch is seeking a Service Advisor to join our team! If you enjoy administration, thrive in a fast-paced environment, and want to be part of a supportive team, this could be the role for you.
As a Service Advisor, you'll provide essential support to our service department, from raising workshop purchase orders to processing manufacturer warranty claims. It's a busy and rewarding position where no two days are the same.
Whether you're an experienced Service Advisor or a mechanic looking to move off the tools into a less physically demanding role, this is a great opportunity to build your skills and grow your career with CJD.
This is not a FIFO position, residential position.
Key Responsibilities
* Coordinate customer bookings, raise work requests, and manage site access and mobilisation administration.
* Prepare and maintain the weekly workshop calendar, training schedule, and work order documentation.
* Monitor work in progress, update customers, and manage phone enquiries.
* Collate parts lists, raise workshop purchase orders, and process warranty documentation.
* Finalise invoicing once work orders are signed off by the Supervisor.
* Provide general administrative support for workshop requests, contractors, and inspections.
To be successful, you'll need:
* Proven experience as a Service Advisor or in a similar role within the automotive or heavy equipment industry.
* Strong computer skills, including Microsoft Office and ERP software (e.g., SAP, Oracle, Pronto).
* Excellent verbal and written communication skills.
* High level of professionalism and well-presented with a friendly, approachable manner.
* Ability to work under pressure, juggle multiple tasks, and maintain attention to detail.
* A collaborative team player who provides great service to both internal and external customers.
What's in it for you
* Ongoing training, career development, and genuine opportunities for growth.
* Housing allowance provided.
* Various corporate and health staff discounts.
* Free access to our wellbeing platform (EAP, financial and legal support).
All shortlisted candidates will be required to complete a pre-employment medical, drug & alcohol screening, and provide a current police clearance.
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