Technical Specialist Role
As a technical specialist, you will play a key role in delivering and maintaining our people systems. We are seeking an individual who can provide broad and highly developed technical and functional expertise in relation to the analysis, design, development, implementation, upgrading management and security of AV's people systems.
About the Role
* Provide specialist advice on functional, technical, and efficient solutions for addressing specific business requirements that relate to P&C systems and leading any implementation processes to meet business needs.
* Provide timely and effective Level-2 technical, development and functional support for AV's people systems including but not limited to: HRIS, Electronic Timecard System, Employee Kiosk and associated automated workflows.
* Operate as a technical specialist team member to provide an escalation point for P&C and other AV Applications support staff to seek assistance with problems and technical issues that are not being successfully resolved in the normal Level-2 support process.
* Contribute to the development, governance, monitoring and awareness of policies and procedures for the management on AV's people system changes by participating in projects as a team member and as the Application Specialist People Systems.
* Ensure the function monitors the overall 'customer experience' of AV's people systems, serving as an escalation point for critical live service and major project issues, communicating the status of current/upcoming initiatives, and providing recommendations for people system improvements and any associated remedial work.
Required Skills and Qualifications
* Postgraduate degree or relevant industry certification with high level relevant experience, or an equivalent combination of training & sound experience (preferably in an Information Technology or Human Resources related discipline).
* Experience in successful implementation and support of HR Systems and integration projects including process analysis, design, testing, and preparation of documentation, with an ability to quickly understand and adapt to new functionalities.
* Thorough knowledge of HR systems data compliance, privacy requirements, data management and project management within a large and complex environment, including demonstrated experience in payroll concepts and procedures.
* Significant demonstrated understanding of financial and business concepts, practices, and procedures as well as an understanding of project management methodologies.
Benefits
We offer a professional working environment that recognises the importance of work/life balance. This includes salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits.
Others
As a valued member of our organisation, you will be part of a diverse and inclusive workforce that allows us to deliver the best care to the community, and helps create a healthier, more productive workplace for our people.