Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds, and introducing brokers.
Job Description and Responsibilities
IBKR is seeking exceptional individuals to join its fast‐growing APAC Institutional Services group. In this role, you will provide unparalleled service to IBKR's institutional and enterprise clients, building deep, long‐term relationships and delivering a seamless client experience as the global product and service portfolio expands.
Key Responsibilities
* Resolve technical, account, and trade‐related enquiries via telephone, ticket, and live chat
* Take ownership of and escalated/report issues to the relevant stakeholders across various departments and regions
* Assist clients in understanding the entire trading lifecycle, including funding, position transfers, corporate actions, margin calculation, and statement reconciliation
* Execute ad‐hoc assignments and projects such as client outreach, platform training, and general market research
Qualifications
* Core competencies:
o Strong familiarity with one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
o Ability to think critically and reason about complex systems and processes
o Maintain composure and professionalism in fast‐paced and stressful situations
o Excellent command of written and spoken English (Mandarin is a strong plus)
* Educational and experience requirements:
o Undergraduate degree
o At least 1–2 years of prior experience at a large financial institution (new graduates with a strong grasp of the core competencies may also be considered)
o Fluency in productivity applications such as Excel, JIRA/Confluence is a plus
Company Benefits & Perks
* Competitive salary, annual performance‐based bonus, and stock grant
* Comprehensive health and welfare benefits including medical, dental, specialist and in‐patient coverage
* Competitive annual leave package
* Daily in‐house lunch with a fully stocked kitchen
* Strong work‐life balance
* Exposure to global financial products, markets, and clientele
* Career progression opportunities toward a sales‐oriented position in a growing global company
* Hybrid work arrangement
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