Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
PLEASE NOTE: THIS ROLE IS AN INITIAL 12 MONTH FIXED TERM CONTRACT.
Role Overview
Join Optus as a Digital Data Analyst and help shape the future of our digital customer experience. In this role, you'll turn complex data into actionable insights that drive strategic decisions across Optus' digital assets, including the My Optus App, website, and chatbot. You'll collaborate with cross-functional teams, leverage advanced analytics, and deliver recommendations that improve customer engagement and business performance.
Your day to day will consist of
* Writing and developing tracking specifications for web and app implementations.
* Testing digital tracking against specifications and business requirements.
* Querying customer data using SQL and performing structured analyses.
* Building dashboards and visualisations to report on customer behaviour and trends.
* Translating business questions into analytical tasks and delivering clear recommendations.
* Collaborating with stakeholders across squads to support digital initiatives and OKRs.
What makes you perfect for the role?
* Tertiary qualification in a quantitative field (e.g., Mathematics, Computer Science, Finance, Engineering, Statistics).
* Minimum 2 years' experience in marketing, sales, or commercial functions within a large organisation.
* Proficiency in SQL and statistical modelling, with experience in data visualisation tools (Tableau, Power BI).
* Strong understanding of data warehouse structures and data extraction processes.
* Excellent communication, presentation, and stakeholder engagement skills.
* Ability to work through complex issues, manage competing priorities, and deliver under tight deadlines.
* Demonstrated analytical skills and commercial acumen.
* Proactive, adaptable, and a strong team player with attention to detail.
The good stuff… | What's in it for you?
* Competitive remuneration and employee discounts, including $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
* Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
* Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
* Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
* We support growing families with inclusive, carer‑neutral paid parental leave of up to 16 weeks.
* Direct your own development and build future‑ready skills with Optus U's industry‑focused micro‑credentials, developed with La Trobe and Macquarie Universities.
* Build meaningful connections through employee‑led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
* Put your wellbeing first with free access to counselling and support services, 24/7 — in‑person, by phone, SMS, or video.
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
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