Job Description
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer-facing team and will effectively deliver store operations activities in support of a sales-focused culture and profitable sales growth.
Key Responsibilities
* Deliver effective store administration in line with standard procedures, including cash handling and tendering transactions.
* Manage store multi-channel fulfilment and maintain stock integrity.
* Handle telephone management and enquiries.
* Conduct marketing and promotional activity.
* Contribute to financial performance through effective inventory management and control of controllable expenses.
* Manage all sales channel fulfilment in line with procedures.
* Work collaboratively with the team to deliver a consistent positive store and channel experience and effectively resolve customer complaints and queries.
* Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing, and presentation.
* Continuously improve sales skills and product knowledge through available online platforms and active participation in development opportunities.
Benefits
* 12 weeks paid parental leave for eligible primary carers, plus a gift for new parents.
* Hybrid working models for eligible roles.
* Access to exclusive discounts across the JB Hi-Fi Group and the Beny team member advantages app.
* Comprehensive training and development programs.
* Employee Assistance Program (EAP) for counselling and wellbeing resources.
* Participation in the Helping Hands workplace giving program.
* Commitment to sustainability with a goal of net zero carbon emissions by a designated year.
Qualifications
* Customer Focus – Does everything through the eyes of the customer.
* Drives Results – Consistently achieves results, even under tough circumstances.
* Demonstrates Self-Awareness – Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Equal Opportunity Statement
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
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