A$134,000-$156,800 p/a + 4 or 5 days a weekOn-sitePosted 12 days ago
The role
As an Operations Manager, you will report to the Director of a Boutique Wills & Estates Practice.
Duties include:
Workflow management for the administration team
Making sure Safe Custody facility is maintained properly
Leave roster & workflow & recording
Workflow for the lawyer's initial appointments
Liaison with suppliers and negotiating arrangements
Spot checking for quality control
Leases, licensing, practicing certificates and insurances
Regional visit program rostering
Recruitment (of non-lawyer team members)
Retention
Performance and Salary Reviews
Lawyer budget meetings (fortnightly)
Lawyer bonus communication, calculation, monitoring
KPI management
Team building
On boarding/off boarding
Developing checklists & keeping HR manual updated
Attending lawyer weekly meetings & implementing key outcomes
Behaviour monitoring & disciplinary issues (including performance management if required)
Meetings with senior management to discuss key trends (fortnightly)
Liaison with IT provider
Client & Safe Custody client complaints
Monitor and assist with obtaining Google reviews
Encourage and coordinate lawyers contribution of articles on social media platforms; and Firm's website
LinkedIn/Facebook posts
Website updates (liaison with our web developer)
Referral reports
Assisting with preparation of marketing material (PowerPoint, brochures etc...)
Assistance with implementation of bigger projects that happen from time to time.
Creating and updating forms / templates / documents under supervision
Liaise with Divisional Head, General Manager and Finance Manager around compliance issues
This position is either 4 or 5 days a week.
They are also flexible with hours.
Your experience
You will need to have a minimum of 4 years Operations Management or Practice Management experience.
Law Firm experience is also essential.
The Law Firm / Salary
Boutique specialist law firm based at Toowong.
Great procedures and systems.
Total staff of 24.
Professional and corporate environment.
Salary between $120,000 - $140,000 plus Super, dependent upon experience.
They also offer a performance bonus.
Apply
Please click on the 'Apply for this job' button or email (email protected) direct.
Alternatively, for a confidential discussion regarding this role or to explore other career opportunities, please contact:
Applicants must have full working rights in Australia (citizenship or permanent residency).
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