Synopsis
Customer Support Officer
* Salary Range Band 4 $75,181- $80,090 plus 12% Super (pro rata)
* Part-time ongoing position (21 hour)
* Located across five Library branches within the City of Port Phillip.
* The position includes one evening shift per week and weekend work
About City Of Port Phillip
We are a vibrant and diverse inner-city council stretching 20kms from South to Port Melbourne along the stunning bay beaches down to Elwood and out to St Kilda East with around 1000 people who all work together to deliver more than 100 programs and services to our engaged community of residents, businesses and visitors. What does that mean? Think, childcare, libraries, parks, recreation, waste rubbish collection, road maintenance, family and youth services, property & assets, city planning & development, customer experience, digital technology, governance, people, culture and safety, and of course South Melbourne Market City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.
About The Role
Our Customer Support Officers are the heart of our Library service and are responsible for delivering an exceptional customer experience across our five Library branches. You will have a passion for your community and will create safe, diverse and inclusive spaces for people of all demographics.
Duties
* Provide welcoming, knowledgeable customer, information and reader advisory service across five Library branches.
* Support the Library Services and Operations and Collections teams in delivering a range of services.
* Will be required to work evenings and weekends to support the operational requirements of the library
Skills And Experience
* Demonstrated experience in the delivery of excellent customer service in a fast-paced environment with customers from diverse backgrounds preferably in a library setting.
* Proven ability to work collaboratively as a member of a high-performing team with a commitment to solve challenges together and be accountable to each other.
* A flexible and adaptive approach to service delivery and a desire to learn
Our work environment
We love what we do and are all proud to work at the City of Port Phillip. Yes, we are local council, and we are one with vibrancy, passion and ambition who are a welcoming, health conscious, diverse and inclusive.
Proudly as one we all take accountability to put our community first. Together we work, creatively and strategically we think and with courage comes growth and with integrity we perform.
What's In It For You
* Be supported and empowered to be your best by a passionate leadership team that encourages collaboration and innovation.
* Discounted fitness membership with access to over 260+ gyms, pools, group classes and facilities across Melbourne for you and your family
* Our work hubs are located close to our very own Child Care centres making accessing childcare a breeze
* Career development opportunities within your team and/or across council plus a great study assistance allowance of up to $4000 per year per person and 6 hours per week study leave (on approved courses only).
* Flexible working conditions, an active social club, supportive health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).
* Our very own Pride Network, that helps create an environment where each and every person can feel safe, welcomed, seen, and supported to bring their whole selves to work.
* 20 weeks paid parental leave and our pioneering 24 weeks paid leave for single parents
* Access to novated leasing and salary sacrificed technology.
Security Requirements And Professional Obligations
Pre-employment screening will apply to all appointments.
Prior to a formal letter of offer, preferred applicants will be asked to provide:
* Evidence of mandatory qualifications/registrations/licences,
* Sufficient proof of their right to work in Australia, and
* Sufficient proof of their identity.
* Complete a National Police Check completed via City of Port Phillip's Provider.
* Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).
How To Apply
Click
APPLY.
All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.
Note: Only applications submitted via the online Recruitment Portal will be considered and only shortlisted candidates will be provided feedback.
Please note: Interviews will be held on Wednesday 17th December 2025
Further information can be obtained by contacting
Peter Gorringe, Library Services and Operations Lead via email
Applications close
11.59pm Sunday 7 December 2025
The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.
If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Yass Mustafa (Recruitment and Employee Experience Advisor) on phone or email:
South Melbourne > Port Melbourne > Albert Park > Middle Park > St Kilda > Balaclava > Ripponlea > Elwood