Malvern Panalytical seeks a Regional Customer Success Director in Australia to lead a geographically distributed team of Customer Services professionals. The role entails maximizing customer support revenues, improving customer satisfaction (NPS), and managing service operations efficiently. The ideal candidate will have a strong background in customer services, with proven experience in managing large teams and implementing organizational change. The position includes responsibilities for strategic planning, team development, and collaboration with sales teams to meet revenue targets.
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