## Customer Care SpecialistApplylocations: North Melbournetime type: Full timeposted on: Posted Todayjob requisition id: JR100913### **ABOUT US**Lake Imaging, founded in 2002, has become the **largest radiology provider** in central and western Victoria, with more than **19 clinics** providing a wide range of **diagnostic imaging services** to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.### ### **ABOUT THE ROLE**Located in our **Booking Centre in North Melbourne**, you'll be the **first point of contact** for our patients. If you enjoy working in a **lively inbound call centre environment**, this is the **perfect role for you**! You'll use your **superstar customer service skills** to manage appointment enquiries and bookings. Ideally, you'll have experience in the **medical or radiology field**, but if you're passionate about the **health industry**, we want to hear from you!### **ABOUT THE BENEFITS & CULTURE**Not all call centre jobs are created equal! This is a **genuine opportunity** to **start or grow** your career in the **medical industry**. The Booking Centre team is a **tight-knit group** who go above and beyond to support our patients and live our company values every day. **Permanent Full-Time** **Monday–Friday, office hours** **Career development opportunities** **In-house training provided** **Work with a values-based, industry-leading medical imaging provider**### **ABOUT THE RESPONSIBILITIES**As a Booking Agent, you will: Take inbound calls and determine the required service Handle bookings and enquiries efficiently Notify patients of pre-visit requirements Liaise with technical and support staff Quote fees and Medicare rebate amounts Book appointments at the relevant site Assist with other tasks as needed### **ABOUT YOU**Our Booking Agents come from all walks of life and bring a range of experience. To thrive in this role, you will have:Excellent communication & phone skills – articulate, empathetic, and a good listener Previous customer service or high-volume call centre experience Confident using computers and quick to learn new systems A proactive attitude to training and development Health/medical reception experience (highly regarded) RIS/PACS systems experience (also highly regarded)### **READY TO APPLY?**Apply today! **Click here** to update your interest via our candidate portal.Not registered yet? Please submit your **resume and cover letter** outlining your suitability for the position by clicking **"Apply"**.Questions? Contact our friendly **Talent Acquisition Team** at: ****We believe diversity in all its forms enriches the workplace; regardless of, but not limited to gender, age, disability, nationality, culture, religious beliefs and sexual orientation. We know great minds don't think alike, so as an Equal Opportunity Employer, we are committed to building a diverse workforce. We welcome and consider applications from all qualified candidates, regardless of their background.We are part of the Circle Back Initiative, and we are committed to keeping you informed of your progress either via phone or email after the application close date. To learn more about FMIG follow us on LinkedIn, or visit us at https://fmig.com.au. If you have any questions or require any adjustments within the recruitment process, please reach out to .*Please note applications to this inbox will not be considered, please apply through the job posting.***About Us:** Future Medical Imaging Group (FMIG) is an imaging group with 5 clinics located across Melbourne. FMIG provide local communities with easy access to affordable medical imaging procedures including X-ray, Ultrasound, CT, MRI, interventional procedures and more. We are a part of the Integral Diagnostics (IDX) community, which is a network of community-based medical imaging clinics across Australia and New Zealand including the brands: Capital Radiology, Future Medical Imaging Group, Lake Imaging, Fowler Simmons Radiology, Imaging Olympic Park, Radiology Tasmania, Direct Radiology, Apex Radiology and more. We're a team of over 3000 employees across 150 clinics, filled with experienced staff who put people first. Our focus is to provide affordable and accessible imaging services, supported by the latest technology, delivered by skilled and compassionate staff.# **Benefits, Culture and Well-Being!****Competitive Salary:** Attractive salary with annual reviews to recognize your contributions.**Paid Parental Leave:** Additional leave to support new parents.**Fitness Passport:** Access to over 1000 locations nationwide to support your fitness goals.**Employee Discounts:** Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.**Recognition Programs:** Celebrate outstanding performance and dedication through our recognition platforms.**Referral Bonuses:** Financial incentives for referring great talent to our team.**Career Advancement:** Opportunities for career growth and succession planning within an innovative company.**Work-Life Balance:** Flexible work options for full-time or part-time roles.**Community and Social Events:** Engage in a supportive workplace with free parking and great social events.
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