Job Title: Customer Service Representative (Construction Machinery Industry)
Location: Sydney
Join a Global Leader in Heavy Equipment Innovation
Zoomlion is one of the world's largest manufacturers of construction, earthmoving, and agricultural equipment, delivering cutting‐edge machinery solutions to the agriculture and construction industries. With a strong and growing presence in Australia, we are committed to providing high‐quality products and exceptional customer support.
As we are now growing our business and expanding rapidly in AUS. If you want to learn more about our company, please visit https://en.zoomlion.com
Core Purpose
Support Australia site's construction machinery service operations, focusing on customer feedback and calling center, to ensure efficiency and satisfaction.
Key Responsibilities
Call Center
* Operation and management of the customer interaction channels, such as service hotlines, emails, etc., providing professional and timely customer service and support.
* Answering customer inquiries with accurate information, technologies, after‐sales services, etc. Responsible for registering all kinds of customer requests/inquiries in, including but not limited to service orders, complaint processes, consultation processes and etc.
* Customer callbacks and satisfaction surveys, contact customers to get feedback and opinions via all sort of method such as calling, sending email, online chat and on‐site, record the callback details and customer feedback in the system.
Operational & Team Support
* Monitoring and pushing service process, maintaining close communication with customers and product line service team, reminding service team to proceed with service orders promptly, reporting service violation cases to superiors.
* Summarizing and reporting problems/suggestions in daily works, building and optimizing customer service processes and standards.
* Other key tasks assigned by the superiors such as cross‐functional communication and cooperation, training about customer interaction channels etc.
Key Requirements
* 1+ years of manufacturing industry customer service/operations support experience (Australian market exposure preferred).
* Experience working with any type of construction machinery is a plus point for this role.
* Strong organizational, communication, and customer service skills; detail‐oriented.
What we offer:
* Competitive salary and benefits packages.
* Opportunities for career growth and advancement.
* Exposure to a wide range of industries and companies.
* Access to professional development programs and training.
* Collaborative and supportive work culture.
#J-18808-Ljbffr