Love Fitness? Love People? Ready to Lead Service Excellence?
Join the Cartel as our next
Customer Service Manager
If fitness is your passion, customer experience is your superpower, and leading a team to deliver exceptional service fires you up, this is your next big move.
Fitness Cartel Health Clubs is on a mission to hit 60+ clubs by 2030, and we need an energetic, people-focused
Customer Service Manager at our Morayfield Club
to lead the charge. This is your chance to own the member experience, lead a high-energy reception team, and create electric interactions that keep members coming back.
What's in It for You?
* Career Growth:
Pathways through our Future Leaders Program with huge potential to step into senior club roles.
* Perks & Benefits:
*
o Free
gym membership across all Fitness Cartel clubs.
* Paid
day off for your birthday - celebrate in style.
* Exclusive
discounts
on supplements, apparel, café, and MERSE Wellness Spa.
* World-Class Facilities:
State-of-the-art clubs with Cycle Studios, Reformer Pilates, cafés, saunas, crèche, and more.
* Thriving Culture:
Be part of one of Australia's fastest-growing fitness brands.
What You'll Do
As Customer Service Manager, you'll be the powerhouse behind member experience. You'll:
* Lead and train the Reception team to deliver outstanding service and smash customer KPIs.
* Manage overdue accounts, cancellations, and enquiries while driving company targets.
* Own rostering and scheduling to ensure peak service at all times.
* Handle calls, resolve queries, process memberships, sales, and bookings with ease.
* Keep the reception, café, and retail areas spotless, stocked, and welcoming.
Who You Are
* A proven customer service leader who connects with people instantly.
* Someone who thrives in KPI-driven environments and loves hitting goals.
* A natural problem-solver who shows initiative, reliability, and passion for health & fitness.
* Professional, proactive, and hungry to grow into bigger opportunities.
* Tech-savvy, First Aid/CPR ready (or willing to attain), flexible with shifts, and fully work-rights compliant.
If you're ready to take control of your career, lead from the front, and be part of something huge,
Fitness Cartel is your next home
.
This isn't just a job - it's a career pathway to Club Management and beyond.
Apply now and let's make it happen.
Note: Only candidates meeting our selection criteria will be contacted. No agencies please