Service Manager – Bunbury CSRU
Plays a critical leadership role in overseeing the delivery of a contemporary, recovery-oriented 15-bed residential mental health service supporting adults with complex mental health needs for 12–24 months.
Responsibilities
* Lead delivery of a person‐centred, recovery‐focused program in line with Richmind WA's policies and procedures.
* Ensure service compliance with contractual obligations, clinical guidelines, licensing requirements, accreditation standards and client outcomes.
* Coordinate internal operations to meet service targets and facilitate continuous improvement.
* Implement and lead cultural and organisational change initiatives and service innovation.
* Provide ongoing leadership, supervision and performance management of team members; conduct recruitment, onboarding and professional development.
* Support a positive team culture based on collaboration, accountability and continuous learning.
* Manage employee grievances, disciplinary actions and resolutions in line with organisational policy.
* Represent Richmind WA in networks, committees, working groups and foster collaboration with other service managers and departments.
* Oversee service budgets, ensure responsible expenditure, maintain accurate financial records and provide timely reports and updates to senior leadership.
* Support development and review of policies, procedures and work instructions.
* Contribute to organisational strategic goals, quality improvement initiatives, data‐driven decision‐making, self‐audit processes and internal projects.
Qualifications and Certificates
* Relevant degree in Social Work, Occupational Therapy, Psychology, Nursing or similar human services field.
* Current National Police Clearance Certificate (no older than six months).
* Valid First Aid and CPR Certificate (HLTAID011, HLTAID010, HLTAID009).
* Current Working with Children Check.
* Valid driver's licence.
Skills and Experience
* Minimum 3 years' experience leading teams within mental health, AOD or related services.
* Proven experience in programme delivery, compliance and stakeholder relationship management.
* Strong understanding of change management and quality improvement processes.
* Adaptive leadership, excellent interpersonal and communication skills.
* Process driven with knowledge of clinical governance.
* Financial literacy and experience managing budgets.
* High emotional intelligence, resilience, cultural competence and inclusive practice, especially with Aboriginal and Torres Strait Islander peoples.
* Alignment with the values and purpose of Richmind WA.
Desirable
* Lived experience of mental health recovery or as a family member of a person with lived experience of recovery.
* Positive attitude towards people experiencing mental distress and ability to live RW values in all workplace tasks and interactions.
* Pro‐active individual enthusiastic and committed to upholding RW values and principles.
Additional Information
* Full‐time, Monday to Friday; on‐call rotation responsibilities every 5–6 weeks; on‐call swings of 3 or 4 nights.
#J-18808-Ljbffr