At Feros Care, we're passionate about using technology to help people live safely, confidently, and independently in their own homes. Our LifeLink team delivers innovative assistive technology solutions, empowering older Australians to stay connected and maintain their independence.
We're looking for a LifeLink Operations Officer who thrives in a fast paced environment, enjoys solving technical challenges and is committed to putting people first.
This is a permanent part-time role, working 4 days per week from our Coolangatta office.
What You'll Do
* Apply your expertise across assistive technologies, medical devices, and HealthTech products to deliver exceptional client outcomes.
* Configure assistive technology hardware and resolve technical issues efficiently.
* Provide hands‐on technical support, including phone assistance and on‐call mobile support.
* Diagnose and troubleshoot equipment faults using operating system software and diagnostic tools.
* Program health tracking and monitoring devices for client dispatch.
* Manage purchasing operations, inventory control, and shipping logistics for assistive technology.
* Collaborate with care management and clinical teams to understand client needs and provide tailored solutions.
What We're Looking For
* Relevant qualification in electronics, IT, telecommunications, or a related technical field (or equivalent hands‐on industry experience).
* Undergo a Nationally Coordinated Criminal History Check.
* Valid Australian Working Rights.
* Proven experience in Telecare, Telehealth or HealthTech operations.
* Strong customer service skills with a genuine passion for helping others.
* Solid technical knowledge of assistive/HealthTech solutions and strong troubleshooting skills.
* Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
* 5% Annual Leave loading.
* Cultural Leave Days for eligible employees.
* Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
* Private Health Insurance Discount with Medibank.
* Employee Assistance Program (EAP).
* Paid Parental Leave (9 weeks) for eligible employees.
* Access to Fitness Passport - discounted gym and pool memberships for you and your family.
We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.
If you would like to discuss accessibility requirements, preferred communication methods or other possibilities please contact talent@feroscare.com.au.
Ready to make a real impact? Apply today and join us in bringing technology and care together to help people live happier, healthier, and better-connected lives.
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