Prediktive -Latin America, LATAM, United States
We are looking for a Help Desk Analyst based in Sydney, Australia to work on a long-term project for one of our clients, a software company headquartered in Virginia, US. Our client's platform orchestrates business operations and empowers leaders to design, automate, and optimize important processes from start to finish. With their industry-leading technology and commitment to customer success, our client is trusted by top organizations to drive transformational process change.
Responsibilities
* System configuration, troubleshooting, and optimization of Windows and Mac desktop devices.
* Provide comprehensive technical support to our client's employees through Service Desk cases, ensuring timely resolution and documentation of issues.
* Enhance overall system security, performance, and availability.
* Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.
* Maintain a comprehensive documentation repository, regularly updating and contributing to it, to capture best practices and troubleshooting procedures.
* Perform a variety of basic user-problem analyses for the Customer Service Desk.
Requirements
* Advanced Level of English.
* 3+ years of experience as a Help Desk Analyst.
* 3+ years of experience in configuration, troubleshooting, and optimization of Windows and Mac desktop devices.
* Strong problem-solving skills and attention to detail in resolving technical issues.
* Exceptional communication and customer service skills (verbal/written).
Bonus Points
* Bachelor's Degree in Computer Science, Systems Engineering or related fields.
* Experience with cloud computing.
What we offer
* Long term positions
* Compensation in USD
* Paid time off
* Cool clients and products
* Work with great engineers
4tech
Posted: Tuesday, December 2, 2025
Job # 1227
#J-18808-Ljbffr