Apply now Job no: 505757
Work type: Permanent
Location: South Brisbane
Categories: Administration
About the role
The Mater Administration Service currently has an opportunity for an Administration Officer to join their team working within the Call Centre team. The position is offered on a permanent full-time basis, working 38 hours per week between the hours of 7:30am - 5:00pm.
The Administration Officer plays a key role in the delivery of exceptional service to Mater patients, relatives and staff and you will support the daily administrative operational requirements of the unit. You will proactively perform tasks relating to service delivery, business support, systems administration, and will be working closely with the Administration Coordinator and your team. You will be responsible for supporting the management of resources to meet business needs and growth.
Responsibilities
* Provide confidential administrative and call centre support within a hospital environment, delivering a high level of customer service to patients, carers, and hospital staff.
* Answer and manage incoming calls efficiently, responding appropriately to routine and urgent enquiries while remaining calm and professional.
* Follow established policies, procedures, and escalation pathways when managing patient enquiries and bookings.
* Communicate clearly and respectfully with patients and staff, using sensitivity and discretion when handling confidential information.
* Accurately enter and update information in hospital systems and call management platforms.
* Support day-to-day administrative tasks as directed by the Team Leader or Manager.
* Use sound judgement to resolve straightforward issues and elevate more complex matters as required.
About you
* Good written, verbal and communication skills
* Strong computer software skills, particularly Microsoft package skills
* Ability to work autonomously or seek appropriate advice when needed
* Ability to multi-task and deal with conflicting demands within tight timeframes
* Ability to maintain composure and positivity in times of change
* Demonstrated ability to operate in a team environment using initiative, sound reasoning and strong listening skills
* Good comprehension skills and a drive to understand processes and systems
* Display good attention to detail, with the ability to escalate problems and receive feedback to develop appropriate solutions.
* You will have a patient centric approach and have a passion for delivering an exceptional experience
* Previous experience working in a team within the Medical/Healthcare profession is highly desirable
Benefits
* Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
* Grow your career with access to industry-leading training and professional development through Mater Education
* Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
* Access a range of health and wellbeing services with a corporate discount on private health insurance
* Exclusive discounts across dining, retail, travel, accommodation
* Stay active with unlimited access to discounted gyms via the Fitness Passport program
* Convenient, discounted on-site parking
* Enjoy great food with reduced prices at our campus cafés and coffee spots
* Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team
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