Job Title: Technical Support Specialist
Company Overview: At our organisation, we strive to create an environment that fosters growth and sustainability for our team members and the communities we serve.
Job Description:
We are currently seeking a skilled Technical Support Specialist to join our team located in Warrnambool, Victoria. As a key member of our IT department, you will provide level 1 & level 2 technical support to end-users, both in-person and remotely.
Responsibilities:
* Provide technical assistance and troubleshooting for factory IT devices such as harsh environment computers, industrial scales, and label printers.
* Ensure minimal downtime and optimal performance of these devices.
* Monitor connectivity and ensure smooth operation of applications and devices.
* Perform basic server and network connectivity checks.
* Assist with basic IT maintenance tasks such as system updates and user account management.
* Provide support for Microsoft 365 applications and assist with the administration of user access and permissions.
* Participate in the maintenance of IT security protocols including updates and monitoring for security threats.
* Help implement basic IT procedures and assist with system documentation.
* Collaborate on small-scale IT projects and contribute to troubleshooting efforts across various sites.
* Contribute to overall IT Support across entities, including various production environments and remote sites.
* Develop skills and knowledge continuously to support career progression within the IT department.
* Develop accurate and thorough documentation of all work performed.
Requirements:
* 1–2 years' experience in technical support or customer service, ideally in a tech-focused environment.
* IT-related diploma or certification preferred.
* Knowledge of Windows systems, basic networking, user account management, and Microsoft 365.
* Hardware and general ICT support is an advantage.
* Strong communication and interpersonal skills, with a collaborative, team-focused mindset.
* Well organised with the ability to manage and prioritise multiple tasks under pressure.
* Solid troubleshooting and problem-solving skills with strong attention to detail.
* Quick learner who adapts easily and shares knowledge with the team.
* Committed to maintaining accurate, detailed documentation.
Benefits:
* Attractive remuneration package with employee benefits.
* Opportunity for career progression within our global organisation.
* Safe and supportive work environment.
* On-site canteen and free parking.
* Monthly staff BBQs and annual flu vaccination program.
Why Join Us?
We are proud to be an equal opportunity employer.
Key Responsibilities Include:
* Technical Support Specialist.
* IT Support Analyst.
* Technical Assistant.
Work Environment:
The role is based in Warrnambool, Victoria.
Required Skills:
* Technical Support.
* Customer Service.
* Windows Systems.
* Networking.
* Microsoft 365.
Working Hours:
The role requires flexible working hours, including three shifts (5am, 8am, 2pm).