The Shire of Goomalling is seeking an enthusiastic and reliable person to learn and take on the role of Customer Service Officer.
This is a Fixed Term Contract/full‐time position. The remuneration package will be as per Local Government Officers (Western Australia) Interim Award 2011.
Responsibilities
* Receive phone calls in a courteous helpful manner, identify callers' needs and refer to appropriate personnel.
* Attend to customers' needs promptly, pleasantly and courteously.
* Take messages accurately.
* Process incoming and outgoing mail.
* Complete bank deposits, make authorised petty cash reimbursements.
* Operate photocopiers and other office equipment.
* Undertake duties as required and instructed by the DCEO, CEO and Supervisor.
* Stationery and supply stocktake and ordering supplies as required.
* Undertake mail collection, banking and other duties as required.
Skills
* Ability to work cohesively, efficiently and effectively in a team environment.
* Effective oral and written communication and interpersonal skills.
* Time management and organisational skills.
* Relay clear, concise accurate messages.
* Ability to create and edit basic documents in Microsoft Word, Excel and Publisher.
* Understand and carry out security precautions when handling money.
* Demonstrate an understanding of basic safety rules.
* Interpret maps, charts and tables used in the role.
* Display knowledge of general workplace terminology.
* Basic knowledge of Local Government operation and general procedures.
* Ability to work unsupervised.
* First Aid and Resuscitation qualification.
Attributes and Qualities
* Basic time management and organisational skills.
* Developing interpersonal and public relation skills to be able to communicate with the public.
* Ability to effectively communicate and work well as part of a team.
* A desire to fully complete tasks to a high standard and show initiative in the workplace and be a "self‐starter".
The successful applicant will be required to undergo a Medical Assessment including Drug and Alcohol testing prior to commencement of employment.
For further information, contact Deputy Chief Executive Officer, Ms Natalie Bird (08) 9629 11***.
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