Overview
DroneShield (ASX:DRO) offers an opportunity to solve challenging technical problems in Electronic Warfare, Artificial Intelligence and Machine Learning, RF sensing, Sensor Fusion and distributed systems. The company works with high profile customers across militaries, government agencies, airports, critical infrastructure, law enforcement and others. The Sydney headquarters houses approximately 320 staff in a 4,000sqm facility, with growth planned to about 400 by end of 2025. Overseas presence includes Virginia (USA), Denmark, Germany and Dubai, with distributors in over 70 countries globally.
The Delivery Team is expanding to support increased customer traction globally. DroneShield is looking to recruit a Field Service Engineer who will work with the team to ensure customers receive the best possible support from RFI through to after-sales product support. The role reports primarily to the Associate Project Manager and collaborates with the Business Development Team, Operations Team and Product Development Team. This role suits someone with excellent attention to detail and a passion for technology who wants to develop their career in a fast-moving ASX-listed defence technology company.
Veterans are encouraged to apply.
Responsibilities, Duties And Expectations
- Collaborate with the sales team providing support in customer technical engagement, reviewing system architectures and quotations for technical accuracy
- Serve as a primary customer interface for accounts from ordering through to installation, maintenance, and ongoing support
- Plan and manage installations of complex systems of multiple products
- Engage with customers to receive and document technical feedback
- Support new product development projects by serving as the “voice of the customer” to the engineering team
- Perform “end-user” validation testing of new products and software releases
- Provide remote and on-the-ground technical support to customers
- Conduct engineering investigation and analysis to resolve technical issues with limited support
- Develop and maintain documentation of DroneShield systems and processes to ensure continual improvements over time
- Establish and maintain close relationships with internal and external stakeholders and customers; develop strong, reliable channels of communication with end customers from a range of technical and cultural backgrounds
- Keep up to date with the latest technologies, tools and methods to be effective in the role
Qualifications, Experience And Skills
- Engineering or similar (quantitative) university degree is highly regarded
- Experience in a Field Service Engineering role, providing technical support directly to customers and managing projects with engineering teams
- Experience in networking devices (essential)
- Proficient with Linux operating system (essential)
- Experience in testing of complex systems
- Experience with telecommunications, radio frequency, and/or electronic warfare is highly regarded
- Knowledge from a range of engineering fields and experience collaborating with stakeholders and subject matter experts from diverse backgrounds
- Existing Defence Security Clearance is preferred but not essential
Note: Referrals increase your chances of interviewing at DroneShield.
EEO statement: Veterans are encouraged to apply.
Seniority level
- Entry level
Employment type
- Full time
Job function
- Information Technology
Industries
- Defense and Space Manufacturing
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📌 Field Service Engineer (AU)
🏢 Droneshield
📍 Sydney