Job Purpose
Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.
Core Responsibilities
* Establish strong panel member relationships.
* Communicate in simple and clear terminology.
* Ensure punctuality when attending appointments.
* Display a high level of presentation and professionalism.
* Ensure accuracy and quality of information.
* Collect all pertinent householder information whilst in the home.
* Send all information collected within required timeframes.
* Execute standard operating procedures to ensure panel quality, security and privacy.
* Manage assigned assets to maintain panel households and quality (e.g., metering equipment, laptop, company vehicle, mobile phone, etc.).
* Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
* Maintain WH&S awareness in the field.
* Work independently for extended periods of time.
* Efficiently organize workflow.
* Work outside of core business hours when required.
* Maintain awareness of the Nielsen Data Classification Guidelines.
* Work within the framework of Nielsen TAM ISO Management.
Position Requirements / Competencies
* Strong verbal and outstanding interpersonal communication skills.
* Exceptional customer service / relationship‐building skills and results orientation.
* Proficient computer hardware and software knowledge skills.
* General knowledge of audio‐visual equipment.
* Ability to operate effectively with high energy and flexibility in a quality, fast‐paced, and constantly evolving environment.
* Ability to work remotely, individually, and in a team environment.
* Result oriented with aptitude for continuous process improvements.
* Current driver's licence.
* Awareness of information security and privacy principles.
Qualifications
Skills (conceptual, interpersonal)
* Logical reasoning: follow correct processes and procedures to achieve job outcomes and solve problems.
* Judgment: make independent decisions regarding the technical suitability of householders for installation and repair purposes.
* Organizing skills: manage administration duties and stock control, and organize workflow effectively.
* Empathizing: show sensitivity to and understanding of householders' needs and concerns and respond appropriately.
* Influencing: convey to the householder the importance of their contribution to the television rating process.
* Speaking and verbal expression: communicate/educate householders how to correctly use the system by allowing them to participate in the process.
* Initiative: work independently to achieve job outcomes and proactively address possible problems and issues.
* Honesty and integrity: demonstrate the highest level of professionalism and business ethics and consistently adhere to Nielsen Television Audience Measurement Code of Conduct, values, and principles in all interactions.
* Flexibility: adapt to changing work priorities and respond accordingly to achieve a job outcome.
* Results orientation: continually strive to exceed all departmental KPIs.
* Collaborative: build good relationships with all team members and other Nielsen Television Audience Measurement staff to achieve common organisational goals.
* Service orientation: display a high level of customer service and provide assistance to other team members when required.
Manual Handling
* Lifting/shifting TV's and devices.
* Shifting TV cabinets and associated audio device furniture.
* Bending / stretching behind TV's and associated furniture.
* Lifting boxes of TV ratings equipment.
Driving
* Driving is an expectation of the role.
* All employees should adhere to the safety recommendations detailed in the Field WH&S procedure.
* Extended driving periods in excess of 4 hours.
Nielsen Information Security
For the purpose of information security, a user is any employee, contractor or third‐party agent who is authorised to access Nielsen TAM Data.
A User Is Responsible For The Following
* Adhering to policies, guidelines and procedures pertaining to the protection of Nielsen data.
* Refer to Nielsen Security policies, guidelines and procedures related to the protection of company data and information systems on the Nielsen intranet website.
* Report actual or suspected vulnerabilities in the confidentiality, integrity or availability of Nielsen data to a manager or Nielsen Security.
* During day‐to‐day operations, if a user feels the security of Nielsen data might be at risk, report it to the local manager in the first instance.
* Initiate the Nielsen Security Incident Reporting procedure.
* Report actual or suspected incidents in the confidentiality, integrity or availability of Nielsen data to a manager or Nielsen Security.
* Reporting a security incident goes hand in hand with reporting vulnerabilities.
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