Debt Recovery Specialist – Australia Wide
We're a leading global insurance and asset management brand, prioritising care for our customers, the planet, and each other. We hire the best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels valued, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
About The Role
* Engage in debt recovery from third parties in a respectful manner, ensuring quality service to customers.
* Exceed customer expectations with consistent positive experiences that build loyalty.
* Determine liability, negotiate debt repayment outcomes, and maximise financial benefit for AAL.
* Respond promptly to customer needs, process recovery claims accurately, and adhere to phone standards.
* Understand and adhere to Financial Hardship requirements, including dealing with Customers Experiencing Vulnerability.
About You
* Experience in claims management within a complex, matrixed general insurance organisation.
* Effective planning, prioritisation, and task organisation skills to manage competing demands and resources.
* High attention to detail, ensuring thorough and accurate completion of tasks, with a quick ability to spot errors or inconsistencies in information.
* Proficiency in technical aspects including systems, software, databases, reporting, and communication tools.
* Excellent verbal and written communication skills, adept at negotiation, and capable of balancing empathy and compassion with achieving optimal commercial outcomes.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
* Supportive Culture: Join a supportive team focused on customer outcomes, bringing your authentic self to work every day.
* Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success.
* Financial and Well-being Perks: Enjoy discounts on products, retail, tech, and travel, plus financial wellness initiatives.