Job Description
We are seeking a highly motivated and experienced individual to join our operations team as an Operations Team Member. In this role, you will be responsible for delivering store operations activities in support of a sales focused culture and profitable sales growth.
Your primary responsibilities will include:
* Delivering effective store administration in line with standard procedures, including cash handling and banking integrity, tendering transactions, systems access and data integrity, store web sales and extended warranty claims, telephone management and enquiries, marketing and promotional activity.
* Contribute to financial performance through effective inventory management and management of controllable expenses.
* Manage all sales channel fulfillment in line with procedures.
* Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
* Contribute to our brand and store experience through quality merchandising, in-store marketing and presentation.
* Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Requirements
To be successful in this role, you will need:
* Effective communication and interpersonal skills.
* Ability to work in a fast-paced environment with multiple priorities.
* High level of accuracy and attention to detail.
* Strong problem-solving and analytical skills.
* Ability to learn and adapt quickly.
Benefits
We offer a range of benefits to our employees, including:
* Generous employee discounts available across JB Hi-Fi and The Good Guys.
* Opportunity to grow and develop in a large retail environment.
* Paid parental leave.
* Novated leasing.
* Matching donations in our Doing Good workplace giving program.
About Us
We are part of Australia's largest and fastest growing electrical and appliance retailer, with over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.
We have been delighting customers since 1952 and build on that heritage while always focused on fulfilling our goal to be Australia's strongest growing total home solutions electrical retailer.