Customer Service Agent – Full Time
Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team.
Responsibilities
* Provide information and process inquiries about accounts, products, and services.
* Troubleshoot technical issues related to computer, tablet, and cell phone applications.
* Handle inbound calls, real‐time chat, emails, and make outgoing calls.
* Communicate special marketing offers to VIP customers.
* Offer feedback on service failures or customer feedback.
* Uphold customer confidentiality and promote company values.
* Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
* Meet all SLAs for chats and phone call inquiries in under 45 seconds.
Qualifications
* 0-2 years of inbound/support call center experience preferred.
* At least 21 years old with a High School diploma or equivalent; some college preferred.
* Excellent written and verbal communication skills.
* Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
* Must be able to travel to the office for at least 50% of scheduled shifts and be camera‐ready while working.
* Advanced knowledge of computers and Windows Office programs; able to type at least 90 wpm.
* Experience troubleshooting computers, smartphones, and tablets.
* Strong verbal, interpersonal, and written communication skills.
* Attention to detail and strong grammatical and typing/data entry skills.
* Ability to work independently with initiative and discretion.
* Thrives in a fast‐paced, dynamic environment while maintaining high customer service standards.
* Organized with excellent time‐management skills.
* Previous technical support experience is an asset.
* Subject to mandatory background screening and regulatory approvals.
Travel Expectations
None.
Pay Range
$18.00 – $24.70 per hour.
Benefits
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
Required Skills
* Data Entry
* Microsoft Office
* Time Management
* Troubleshooting
* Customer Support
Required Languages
* English
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