WorkCover Queensland is entering an exciting new chapter guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We're embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people's lives.
Opportunity
As our Claims Performance & Insights Lead, you'll play a pivotal role in shaping how performance is understood, measured and improved across our Core Claims portfolio. Partnering closely with the Head of Claims Enablement, you will design and embed performance frameworks, deliver high-quality reporting and insights, and influence decision-making through clear, data-driven narratives.
* Design and embed performance frameworks, KPIs and metrics across Core Claims
* Develop and deliver insightful reporting and dashboards to inform operational and strategic decisions
* Analyse performance trends, risks and opportunities, providing clear, actionable insights
* Support the management tracking including tracking BAU expenditure, initiatives, milestones and benefits realisation
* Partner with stakeholders across Claims, Finance, People and Risk to deliver consistent, high-quality reporting and insights
* Drive improvements in data quality, reporting efficiency and analytical capability
About You
You're a commercially minded analytics professional who thrives on making sense of complex data, using insights to support transformation and help the business make better decisions.
* Minimum 3 years' experience in data and performance analytics including sound knowledge of data manipulation and visualisation, data modelling and insight analysis
* Experience in KPI and performance metric design, benchmarking and cascade throughout various levels of an organisation
* Proficiency in statistical analysis, forecasting/predictive analytics
* Experience developing, reporting and presenting performance and outcomes at the Executive level, including strategic insights and advice on areas requiring action.
* Proven track record of building trusted relationships and collaborating to drive business outcomes
* Knowledge of financial services or insurance industry
* Tertiary qualifications in Business, Finance, Data science, statistics or similar discipline mandatory.
* BI tooling (e.g., "Power BI"), cloud (AWS/Azure), analytics platforms (e.g., "SAS"), desirable.
* Data Management - modelling and design, performance management or KPI certifications highly regarded.
Why Join Us
* A purpose‐driven organisation where your work genuinely makes a positive impact on Queenslanders' lives
* A collaborative and supportive team environment that values empathy, trust and working together
* Hybrid work arrangements that support flexibility and work‐life balance
* Personalised learning and development opportunities to support your growth and career progression
* A holistic health and wellbeing program designed to support you both professionally and personally
* Study assistance to support ongoing education and professional development
We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.
Applications close Tuesday 9th June at 4pm. Please note this is a two year maximum term contract.
Pre‐employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.
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