About You
We are seeking a resilient and adaptable professional who performs well in a dynamic setting with competing and shifting priorities. The ideal candidate is highly organised, proactive, and comfortable taking initiative to support both planned activities and unanticipated operational needs. You will demonstrate a mature, professional approach, strong attention to detail, and the ability to remain composed and effective under pressure. A collaborative mindset and genuine willingness to contribute to team success and continuous improvement are essential.
Key Responsibilities
Operational Support & Coordination
* Support day‐to‐day work order management, assisting in meeting SLA and KPI requirements
* Deliver a high standard of customer service to senior stakeholders and occupants, supporting JLL's service excellence standards
* Assist with emergency response coordination and support business continuity procedures
* Maintain accurate compliance documentation and assist with regulatory and audit requirements
Portfolio Excellence Leadership
Support strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo.
Support P&L Management
Assist in managing profitability and growth targets.
HSSE & Quality Management
* Support the execution of HSSE assessments and participate in hands‐on safety activities
* Adhere to JLL global standards, policies, and procedures and ensure local compliance once requirements are communicated
* Cooperate with the Facilities Manager in HSSE matters, including risk assessments and implementation of control measures
* Ensure health, safety, security, fire, food hygiene, and first aid provisions are used correctly and not interfered with
* Promptly report accidents, incidents, near misses, faults, and deficiencies
* Seek guidance if unsure about HSSE arrangements or risk controls
* Complete all required HSSE training as directed
Performance & Systems Management
* Support performance monitoring of building systems and service delivery
* Assist with digital transformation initiatives, smart building technologies
* Support reliability initiatives aimed at improving critical systems performance and reducing operational risk
Financial Management & Governance
* Assist in overseeing vendor relationships and monitoring supplier performance
* Work with suppliers to support Accounts Payable by following up on invoices and statements
* Support the Procurement Team with competitive tendering, contract preparation, and service provider evaluations
* Assist in regional vendor rationalisation initiatives
* Identify, implement, and record operational cost‐saving opportunities in line with client savings targets
* Support monitoring of utilities consumption and assist in identifying efficiency and cost‐saving initiatives
Sustainability & Communications
* Support day‐to‐day sustainability practices including energy efficiency, waste reduction, and water conservation
* Support implementation of green cleaning and sustainable maintenance practices
* Assist with on‐site sustainability projects such as lighting upgrades, sensors, and landscaping improvements
People & Team Leadership
Promote a collaborative, inclusive, and continuous improvement culture. Support staffing coordination and resource planning across operational functions.
Client Relationship Management
* Support strong working relationships with client stakeholders at all levels
* Proactively identify service issues or emerging needs and escalates with recommended solutions
* Assist in resolving service delivery challenges in a timely and professional manner
Suppliers Management
* Support vendor performance management and service reviews
* Demonstrate the ability to influence service outcomes without direct authority
* Assist in identifying, tracking, and documenting operational cost‐saving initiatives
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