About This Role
Organisation/Entity: Transport For NSW
Job category: Projects
Job location: Parramatta, NSW, AU, 2150
Job reference number: 107353
Employment type: Permanent Full-Time
Salary range: $97,207.00-$106,930.00
Responsibilities
* Work as part of a team delivering toll debt recovery, customer education and toll notice objection resolution to protect NSW's tolling system while ensuring fair customer outcomes.
* Engage directly with customers to recover unpaid tolls, resolve enquiries and objections, and provide clear education to prevent future toll debt.
* Manage debtor accounts end to end, investigate matters using multiple systems, apply relevant business rules and legislation, and deliver timely, accurate resolutions.
* Navigate and negotiate effective recovery and service outcomes by delivering efficient, customer-focused support in a fast-paced, time-critical environment that requires resilience, professionalism and sound judgement.
Qualifications
Your communication skills, resilience and attention to detail, formed across customer service, collections, finance, call centre, compliance or regulatory environments, will see you excel at negotiating payment arrangements, managing challenging and emotional conversations, and maintaining accurate account records that support compliant and sustainable outcomes.
You are recognised as customer-focused and professional, skilled at managing objections and resolving conflict, and experienced in working within structured processes while adapting to changing priorities. You bring sound judgement, a strong commitment to accuracy and confidentiality, and the ability to work collaboratively while balancing service standards, workloads and timeframes.
EEO Statement
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Applications close 11:59 PM Sunday 14 June 2026.
For more information about this role, please contact .
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