TSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centers in Australia and the Philippines.
We are a purpose-driven business with a clear mission: to revolutionise the way people connect and communicate with brands, creating experiences that people love.
Benefits
* Rosters available: flexible working arrangements, including hybrid opportunities after probation.
* Supportive team environment: regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
* Meaningful work: help customers make informed decisions about policies that best suit their needs.
* Fantastic benefits: yearly retention bonuses, awards, prizes, and discounts on health insurance.
* Career growth: ongoing professional development, career progression, and fully paid comprehensive training.
Responsibilities
* Handle a mix of inbound and outbound calls, helping customers with their enquiries.
* Use effective communication skills to build rapport and provide engaging customer experiences.
* Be flexible with hours to ensure we are available when our customers need us.
Qualifications
If you have previous customer service or sales experience, love technology, and are looking to join an industry leader, you could be just the person we are looking for.
* Must be based in Adelaide.
* Excellent communication skills and the ability to listen, empathise, and engage in friendly conversation.
* Strong computer literacy and multitasking abilities.
* Self‐motivation and a desire to push yourself to new heights.
* Openness to learning new skills, implementing them, and celebrating your successes.
* Resilience and the ability to perform at your best.
* A solution‐oriented mindset, always ready to solve problems.
* A fixed internet connection and a suitable work‐from‐home setup.
Equal Opportunity
TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognise and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organisation. If you are an Indigenous candidate and would like support with your application, please contact tsatalent@tsagroup.com.au.
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