Travel Consultant (Cruiseabout) – St Ives, NSW
Job no: 530206
Brand: Cruiseabout
Work type: Full time
Location: New South Wales
Categories: Sales and Customer Service
Turn your love of cruising into a dream career. If you are passionate about helping customers plan memorable cruise adventures, we invite you to join our Mermaid Waters store.
Key Responsibilities
* Quote, book, and invoice cruise bookings and packages with accuracy and flair.
* Achieve monthly sales targets and key performance indicators.
* Deliver outstanding service across walk‐in, email, and phone enquiries.
* Maximise every opportunity through upselling and cross‐selling.
* Monitor and action all relevant mailboxes daily.
* Maintain strong product knowledge to confidently recommend the perfect cruise.
Qualifications
* Proven customer service experience with exposure to sales targets.
* Previous travel or cruise experience (preferred but not essential).
* GDS experience (preferred but not essential).
* Attention to detail and strong problem‐solving skills.
* Ability to thrive in a fast‐paced environment.
* Motivation, organisation, and a love of exceeding expectations.
Benefits
* On‐board ship inspections and exclusive cruise discounts for your own adventures.
* Industry travel discounts and eligibility for familiarisation cruises worldwide.
* Access to over 350 retail, health and wellbeing discounts, financial planning advice and an employee share plan.
* Paid parental leave and volunteer leave.
* Employee assistance program and mental health support.
* Corporate health insurance discounts, internal gym access and wellness initiatives.
Equal Opportunity Employer
We're an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds. We are committed to protection of the oceans and future of cruising through responsible and sustainable practices and support our Reconciliation Action Plan.
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