OverviewWe are seeking an experienced and proactive Hotel/Resort Manager to oversee daily operations at one of our Surfers Paradise Properties, ensuring smooth business performance, excellent guest experiences, and ongoing compliance with hospitality standards.
ResponsibilitiesDirecting and coordinating front office operations including reservations, reception, and guest servicesOverseeing housekeeping, room maintenance, and property presentation to maintain a high standard of cleanliness and comfortManaging booking systems and online distribution channels to maximise occupancy and revenueSupervising security arrangements and ensuring the general safety and wellbeing of guests and staffCoordinating property maintenance, landscaping, and external contractor services where requiredMonitoring guest feedback and satisfaction to continually improve service qualityOverseeing administrative, accounting, and purchasing functions to ensure efficient operationsEnsuring compliance with occupational health and safety and other relevant workplace regulationsProviding guests with local information about attractions, tours, and transport options when required
Skills and ExperienceDemonstrated experience in hotel, motel, or resort managementStrong leadership, communication, and organisational skillsProficiency with hotel booking systems and property management softwareSound understanding of guest service excellence and operational efficiencyAbility to manage and train staff, coordinate maintenance, and oversee financial performance
QualificationsDiploma or higher qualification in Hospitality Management or a related field is desirable.Minimum 12 months of relevant management experience in a hotel, motel, or resort environment
About CompanyEmerge Services Pty Ltd is a professional hospitality management company providing quality property management and maintenance services across Queensland.
We currently have multiple properties throughout South East Queensland.
Our properties offer comfortable accommodation and a relaxing resort environment for guests.
Salary: $77,000 – $85,000 per annum plus superannuation
Employment Type: Full-time, ongoing position
Job Publish: **********
Job Expire: **********
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