Truthfulness | Fairness | Value | Loyalty At Western Financial Group, we take pride in being one of Canada's largest insurance brokers. Our strength lies in our incredible team of over 2,200 dedicated professionals, spread across 180+ locations nationwide. Together, we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada’s Best Employers.
Discover a workplace where your well‑being is a priority, and your contributions make a real difference. With competitive advantages, a strong community focus, and a commitment to work‑life balance, Western is not just a place to work, it’s a place to thrive!
Join our team and experience the Western difference – where caring for our customers, communities and team members is our passion!
CONTACT CENTER - INSURANCE ADVISOR Our Insurance Advisors are responsible for proactively meeting customers’ needs in a high‑volume contact center. In this ever‑changing environment, we are looking for team members who are passionate about customer service, who like to have fun and celebrate their successes together.
Here is what a typical day looks like
Manage incoming call queues and maintain low wait times
Answer customer inquiries, striving for one touch resolution for the customers
Optimize sales opportunities in each call, while prioritizing customers’ needs
Quickly access information from online databases to complete customer transactions
Make outbound calls for customer policy renewals and account reviews
Adapt your sales strategy based on the nature of your call, and customers priorities
The value you bring
Level 1 General Insurance License required, must obtain Level 2 License within 90 days, employer paid and supported.
2-3 years in a sales or customer service role, demonstrated passion for exemplary customer service
Professional experience building rapport with customers over the phone and through email
Previous Insurance or Call Centre experience is an asset
Location: Hybrid in Victoria, BC
Hours: Full Time – 37.5 hours/week
Mon-Friday 7am-7pm PST
Saturdays 9am-5pm PST
Salary Range: $50,000 - $70,000
Requisition: 82247
At Western, we prioritize the well‑being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible, equitable, and supportive, ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer, we welcome applicants from all backgrounds, and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.
If you need assistance or have questions about requesting reasonable accommodation, please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at talent.acquisition@westernfg.ca or reviewing Careers Page on our website.
We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer‑paid group benefits.
For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation.
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