Job no: ******Work type: Permanent / Full timeLocation: Support Office - Docklands
MYER is looking for a Loyalty Member Experience Specialist to play a vital role in helping to deliver seamless and elevated end-to-end experiences for MYER one members, with a particular focus on the Gold and Platinum tiers.
With a strong emphasis on member satisfaction, retention, and advocacy, the role ensures consistently positive interactions across all touchpoints.
By making members feel recognised, valued, and emotionally connected to the Myer brand, the Loyalty Member Experience Specialist helps foster a sense of belonging and long-term loyalty.
Be a passionate ambassador for the MYER one program – you will contribute to the creation and execution of exclusive, money-can't-buy experiences, benefits, and offers that drive engagement and deepen member loyalty
Join our customer-centric, fast-paced Loyalty team
Flexible hybrid working model – work from our Docklands-based Support Office & from the comfort of your own home
About the role
Implement initiatives that enhance the member journey: Develop and deliver exclusive money can't buy experiences, personalised services, offers and benefits that drive engagement and loyalty.
Champion the MYER one value proposition: Collaborate with cross-functional teams to embed high-touch, member-first experiences and benefits that build long-term advocacy and drive program engagement.
Insights & Reporting: Track and share member feedback, preferences, NPS, retention, and engagement to inform continuous improvement and help shape future loyalty experiences and benefits.
Monitor and act on member feedback and satisfaction metrics: Ensure consistently positive interactions across all channels and contribute to ongoing service improvement.
Manage sensitive or escalated issues: Provide empathy and urgency in resolving concerns, ensuring high satisfaction and retention of Gold and Platinum members.
Proactively support the Loyalty VIP Concierge, MXC, Loyalty Operations, and Platinum inbox to respond effectively and at speed.
Collaboration with Internal and External Teams: Work closely with the Myer Events Team, Loyalty Operations, Call Centre, Merchandise, Myer Store Management, Online, external partners, suppliers and agencies to deliver a consistent and elevated experience for VIP members, both online and in-store.
Travel & Experience Support: Support in-person member engagements at key in-store or external events, acting as a host.
This includes occasional travel and after-hours work, with time in lieu provided as required.
Support delivery of the Loyalty Experience Strategy: Work closely with the Senior Manager – Loyalty Member Experience to support the execution of the loyalty experience strategy, ensuring initiatives align with broader program goals and member expectations.
About you
Proven experience in event management or experience management
Previous experience working in a department store, premium or luxury retail, or hospitality environment advantageous
Demonstrated experience in delivering small to large scale events and experiences
Strong understanding of loyalty programs, particularly tiered member experiences
A customer-first mindset with a passion for creating engaging and seamless experiences
A proactive, innovative approach to problem-solving, with the ability to operate effectively in dynamic environment
Exceptional interpersonal skills with the ability to build rapport and trust with high-value customers
Experience in leveraging data to inform decision-making and strategy development
Loyalty program experience will be highly regarded
Benefits to you
Generous team member discounts on all Myer products, including team-member exclusive discounts
Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work
A supportive leadership and team network to set you up for success
Career growth and succession opportunities across the business
Aust.
Working Rights: To be eligible to apply for this job, you must have Australian working rights.
For further information contact the Australian Department of Immigration.
Equal Opp.
Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.
Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.
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