Who is Audika?
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
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Responsibilities
We are looking for an organised and customer-centric individual to take on this new full-time position as a Clinic Coordinator and Hearing Care Assistant at our Audika Kalgoorlie Clinic. If you are interested in learning new skills and helping our clients improve their hearing and quality of life, keep on reading This is the role for you.
This is a pivotal role that will contribute to clinic performance and enhance our customers' experience. We are looking for a compassionate, process-oriented and purpose-driven individual, whose outstanding organisational and customer service skills will help more people get access to better hearing.
You will collaborate with Clinicians and Clinic Coordinators to provide quality hearing health care outcomes for all our clients.
You will learn about all our products, services, our competitive advantages, and government funding programs.
You will support a Tele-clinician with hands-on support during all hearing appointments, including video hearing and speech testing.
You will manage the equipment and IT required for video conferencing, as well as supporting the Tele-Clinician with fitting of hearing aids, minor repairs and devices troubleshooting.
With all this new knowledge, skills, and tools you will expertly apply tailored client-specific strategies ensuring our clients get best possible solutions.
You'll be successful in this role if you have:
Previous customer service experience is essential, preferably in one of the following environments: hearing care services, pharmacy, or allied health
Experience working with an older demographic, preferred
Strong interpersonal communication skills and empathy for clients to support their hearing journey
Higher School Certificate (HSC) or TAFE Qualification
Advanced computer skills
What's in it for you:
Permanent full-time role in an established global organisation
Performance incentives
Supportive hearing care team
Professional development through clear career path and professional training
MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
Employee Assistance Program
Birthday and Christmas gifts
Our Values:
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.
We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.
We create trust
We are Team-players
We create innovative solutions
We apply a can-do attitude in everything we do.