Job Title: Customer Service Associate
About the Role:
This full-time position is based at our Trade Centre in Launceston, TAS, reporting to the Store Manager.
You'll be the face of our business, delivering outstanding customer service and product support to builders, tradies, and DIY customers.
Key Responsibilities:
* Provide friendly, knowledgeable service to walk-in, phone, and email customers
* Assist customers with product selection, quotes, and order fulfilment
* Coordinate deliveries, ensuring timely and effective communication with customers
* Contribute to achievement of store revenue and margin budgets
* Collaborate with warehouse team and assist in loading customer vehicles
* Ensure stock accuracy by undertaking daily inventory counts
* Work in a fast-paced environment and meet deadlines
About You:
We are seeking a passionate and skilled individual who possesses strong communication skills and a confident, approachable manner.
A willingness to learn about building products and systems is essential. A forklift licence is a bonus – or willingness to obtain one.
Benefits:
We strive to support your professional and personal growth. Some of the perks you'll enjoy as part of our team include:
* A supportive and collaborative culture that fosters innovation and inclusion
* A caring and wellbeing offer including paid parental leave, superannuation payment, and access to an employee assistance program
* Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
What to Expect:
We have a strong commitment to workplace health and safety and the wellbeing of our people.
Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.