We are seeking an APS4 Service Liaison Officer to join our client’s People Advisory Centre (PAC). The successful candidate will provide high-quality advice on people-related matters, support HR processes, and contribute to continuous improvement initiatives. Based in Brisbane, Robina, or Burnie, this position offers a 12-month contract with the possibility of extension.
Key Responsibilities
- Deliver excellent customer service through consistent, high-quality advice on people-related issues using the PAC knowledge database.
- Liaise with staff via telephone and email, providing accurate and timely information on HR matters.
- Assist senior PAC staff and specialised teams in resolving complex or sensitive personnel queries.
- Escalate complicated issues appropriately and support the resolution process.
- Undertake payroll and human resource processing within SAP-Essentials, ensuring accurate staff records.
- Provide on-the-job training and support to PAC Service Officers, including performance feedback.
- Maintain and update the PAC information database with relevant legislation, policies, and FAQs.
- Complete administrative tasks such as raising purchase orders, reconciling monthly accruals, and ordering supplies.
- Support the induction of new staff with equipment, training, and orientation activities.
- Identify opportunities for process improvements and contribute to efficiency enhancements.
About You
The ideal candidate will bring a proactive approach and strong communication skills to this varied and vital role. You will have experience working in a busy HR or customer service environment and possess a solid understanding of HR systems and legislation.
- Demonstrated ability to critically analyse and respond effectively to customer enquiries.
- Excellent written and verbal communication skills.
- Strong customer engagement and interpersonal skills.
- High level of computer literacy, particularly with spreadsheets and database applications.
- Organised, able to prioritise tasks and manage competing deadlines.
- Knowledge of privacy principles, WHS policies, records management, HR policies, and employment legislation.
- Experience with SAP-Essentials or similar HR / payroll systems is desirable.
- Ability to work collaboratively within a team and contribute to continuous improvement initiatives.
This is an excellent opportunity for a motivated and resourceful skilled to support a vital public service function. If you are committed to delivering outstanding service and enjoy working in a dynamic environment, we encourage you to apply. Join us in making a positive impact—your expertise can help support community and organisational success.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https : / / / diversity-and-inclusion.
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