* Lead revenue operations across billing, payments and reconciliation
* Drive process improvement, system enhancements, and operational efficiency
* Influence strategic outcomes within a customer-focused leadership environment
About the role:
As Revenue Operations Manager, you will lead a small, high-performing team responsible for delivering and continuously improving Unitywater's revenue operations. From billing and payments through to forecasting, reconciliation, and customer data integrity, you will play a key role in ensuring efficient, accurate, and customer-focused revenue services across the organisation.
Partnering closely with teams across Treasury, Customer Experience, Technology, and Revenue Assurance, you will drive operational excellence through strategic revenue forecasting, tariff modelling, process improvement, and system enhancements. You will also monitor and analyse market trends, emerging technologies, and customer behaviours to help shape and improve billing and payment services. This is an opportunity to influence how revenue services are delivered while improving efficiency, customer outcomes, and business performance.
As part of the Customer and Communications Leadership Team, you will bring strong leadership, strategic thinking, and a continuous improvement mindset to develop your team, strengthen stakeholder relationships, and help shape the future of revenue operations at Unitywater.
About the team:
The Revenue Operations team plays a key role in managing Unitywater's billing, payments, customer data, and revenue integrity processes. Working closely with teams across the organisation, the team is focused on delivering accurate, efficient, and customer-focused revenue services while supporting continuous improvement and operational excellence.
About you:
Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:
You will bring:
* Significant experience in revenue, billing, or financial operations within a utility, government, or high-volume transactional environment
* Strong understanding of billing systems, tariff structures, and revenue processes
* Proven leadership experience developing and leading high-performing teams
* Experience in revenue forecasting, budgeting, modelling, and reconciliation
* Strong analytical and problem-solving skills with experience using tools such as Excel or Power BI
* Experience managing risk, compliance, and revenue integrity controls
* Strong stakeholder engagement and communication skills
* Experience managing service providers and vendor relationships
* A continuous improvement mindset with a focus on operational efficiency and customer outcomes
* The ability to manage competing priorities in a complex environment
Mandatory requirements:
* Bachelor's Degree in Finance or related field
Working at Unitywater:
* Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchased annual leave and access to floating public holidays.
* Wellbeing: We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance program, and access to retailer discounts and benefits.
* Learning and Development: We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, access to a dedicated learning program and professional memberships.
* Diversity: We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We invite you to join our dedicated employee networks focused on First Nations Reconciliation, LGBTQIA+, CALD, Gender, Life Stage, Disability and Accessibility.
About us:
Unitywater operates in one of Australia's most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country.
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