**Job Overview**
We are seeking a skilled professional to join our team as a Technical Service Specialist. This role involves providing outstanding technical support and service excellence at customer locations, working closely with the Service Manager and Field Services team to ensure electronic gaming machines operate flawlessly.
**Key Responsibilities:**
* Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
* Conduct equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites.
* Investigate and resolve complex system faults, performing repair work as needed.
* Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.
**Required Skills and Qualifications:**
* A valid Australian driver's licence.
* The ability to acquire and maintain relevant state/territory gaming licences.
* Excellent problem-solving, troubleshooting, and fault-finding capabilities.
* Effective communication abilities and customer-centric attitude.
**Benefits:**
* A robust benefits package.
* Global career opportunities.
* A diverse and inclusive work environment.
**Additional Requirements:**
* Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
* Previous exposure to WHS systems, compliance environments, or regulated industries.
**Physical Requirements:**
* Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
* Able to comfortably step up onto a safety step and work in variable physical environments.
This is an exciting opportunity for a motivated and detail-oriented individual who is passionate about delivering exceptional technical service. If you have a strong background in technical services and a desire to join a dynamic team, we encourage you to apply.